The Justice Department is suing Ticketmaster and Live Nation. What does that mean for concertgoers? (2024)

Will the Justice Department’s lawsuit against Ticketmaster and Live Nation give concertgoers, sports fan and theater patrons some relief from surging ticket prices?

The lawsuit could potentially lead to a breakup of Live Nation Entertainment, a company that resulted from Ticketmaster’s 2010 merger with concert promoter Live Nation. Attorney General Merrick Garland said the aim is to allow more competition and to let smaller players gain more of the U.S. ticket-selling market — which Ticketmaster controls a whopping 70% of.

More competition could lead to cheaper tickets. But experts say live event lovers shouldn’t expect changes any time soon.

What happened?

The Justice Department on Thursday accused Live Nation of engaging in a slew of practices that have allowed it to maintain a stronghold over the live music scene. They accused it of using long-term contracts to keep venues from choosing rival ticketers, blocking venues from using multiple ticket sellers and threatening venues that they could lose money and fans if they don’t choose Ticketmaster.

Does Taylor Swift have anything t

o do with this?

The uproar that resulted from a myriad of problems Swifties encountered while trying to buy tickets through Ticketmaster for the pop star’s Eras Tour in 2022 shined a light on cracks in the U.S. ticketing system.

State attorneys general — 30 of whom have joined the Justice Department’s lawsuit — started probing Ticketmaster. The widespread social media outcry even led to a Senate hearing.

Eleanor Fox, professor emeritus at the NYU School of Law, said the debacle of an entertainment giant appearing incapable of servicing an eager audience might have helped the Justice Department build its case by making the scale of Ticketmaster’s domination more apparent.

“I mean, you can say it was extraordinary that there was so much demand (and that is what led to problems), but they knew it was going to be extraordinary there was so much demand,” Fox said. “When you have competition, the companies are more sensitive and responsive to problems that can come up.”

Why are ticket prices so high?

Ticket prices have gone up for multiple reasons, including a huge surge in demand after the COVID-19 pandemic.

Live Nation reported last month that worldwide ticket sales for the top 100 tours in 2023 jumped 46% compared with the previous year, bringing in $9.17 billion in sales. Attendance at Live Nation-produced events jumped 20% to a staggering 145 million last year.

According to trade publication Pollstar, the average ticket price from the 100 top tours in 2023 was $122.84, which was 17% higher than the year before and a 31% increase compared to the average price in 2018.

And as anyone who has tried to score tickets to a popular event knows, service fees and ticket resales can push prices up much higher, in some cases into the thousands of dollars.

The Justice Department’s lawsuit alleges that having a giant company like Live Nation Entertainment exacerbates markups since it controls so much of the market.

What does Ticketmaster say?

Live Nation and Ticketmaster which have long clashed with artists and fans, have always denied they act in a monopolistic manner. They say they aren’t to blame for high ticket prices. They said Thursday that the DOJ’s lawsuit “won’t solve the issues fans care about relating to ticket prices, service fees, and access to in-demand shows.” They say service fees go to concert venues and that outside competition has ”steadily eroded” Ticketmaster’s market share.

What happens next?

Unless it is dismissed, the lawsuit Thursday kicked off what is likely to be a long trial. The trial might take a year to commence, and then there would be months of arguments before a judge issues a ruling, NYU School of Law’s Fox said.

“And especially if the judge orders a breakup, there’s going to be an appeal,” she added. “So you are looking at years.”

Are there other lawsuits against monopolies ongoing?

The government has several ongoing lawsuits accusing big companies of engaging in illegal monopolies that box out competitors and drive up prices.

In March, the Justice Department sued Apple, accusing the tech giant of engineering an illegal monopoly in the smartphone market.

Earlier this month, closing arguments were made in a lawsuit against Google that dates from the Trump administration. Federal prosecutors accused the tech giant of maintaining a monopoly status as a search engine.

In September, the Federal Trade Commission sued Amazon, alleging the e-commerce behemoth abuses its position in the marketplace to inflate prices on and off its platform, overcharge sellers and stifle competition. Amazon asked for the suit to be dismissed in December, but a judge set a trial date for October 2026.

The Justice Department is suing Ticketmaster and Live Nation. What does that mean for concertgoers? (2024)

FAQs

The Justice Department is suing Ticketmaster and Live Nation. What does that mean for concertgoers? ›

The lawsuit, which includes a request for structural relief, seeks to restore competition in the live concert industry, provide better choices at lower prices for fans, and open venue doors for working musicians and other performance artists.

Are Ticketmaster and Live Nation the same thing? ›

Live Nation and Ticketmaster Entertainment merged to become Live Nation Entertainment. Live Nation Entertainment's mission is to improve the live entertainment experience and to drive major innovations in ticketing technology, marketing and service.

Does Live Nation go through Ticketmaster? ›

Live Nation Entertainment's artist management arm, called Artist Nation, is included within its concerts division and also includes Front Line Management and Roc Nation. Live Nation Entertainment owns and operates hundreds of venues globally. The company sells tickets to live events through Ticketmaster.

Is Live Nation Ticketmaster legit? ›

The only way to know if your tickets are the real deal is to buy Ticketmaster Verified Tickets directly from Ticketmaster or Live Nation or get them at the venue box office. Ticketmaster Verified Tickets are 100% authentic and guaranteed to get you in, including Fan-to-Fan Resale Tickets.

Has anyone sued Ticketmaster? ›

State attorneys general — 30 of whom have joined the Justice Department's lawsuit — started probing Ticketmaster. The widespread social media outcry even led to a Senate hearing.

What are the benefits of Live Nation Ticketmaster merger? ›

By integrating these two businesses, Live Nation Entertainment can work to:
  • Improve Access and Transparency. ...
  • Improve Ticket Pricing Options. ...
  • Invest in Better Ticketing Technology. ...
  • Increase Event Attendance.

Can I use Live Nation concert cash on Ticketmaster? ›

We accept several methods of payment to accommodate your needs, including (among others) American Express, Visa, MasterCard, Discover, and, for qualifying events, Ticketmaster and Live Nation gift cards and/or Ticketmaster Ticket Cash® and Live Nation Concert Cash®.

What does transferring tickets on Live Nation do? ›

Ticket Transfer makes it possible to send tickets to friends and family. You can use Ticket Transfer to send some or all of your tickets from your Live Nation account to others securely, allowing everyone to enter the event with their own ticket.

What does Live Nation presale mean on Ticketmaster? ›

Live Nation presale information. For events where Live Nation is the organiser, an exclusive presale is available for customers who are registered members on their site. The presale allows members to buy tickets (online only) before they go on general sale.

Why are my tickets not showing up on Live Nation? ›

If you haven't received your tickets or can't see a ticket barcode two days before the event, contact Fan Support. Check if this affects your event by viewing your purchase confirmation email, on your order in My Account or on the event page.

How do I know if my Live Nation tickets are real? ›

The only way to know your tickets are authentic is to buy Ticketmaster Verified Tickets directly from Ticketmaster or Live Nation, or get them at the venue box office.

What is the controversy with Live Nation Ticketmaster? ›

Justice Department Sues Live Nation-Ticketmaster for Monopolizing Markets Across the Live Concert Industry. The Justice Department, along with 30 state and district attorneys general, filed a civil antitrust lawsuit against Live Nation Entertainment Inc.

How to check if tickets are real? ›

However, even if you buy your tickets from an authorized source, it's still essential to double-check their authenticity. There are several ways to do this, including examining the ticket's design, checking for watermarks or holograms, and verifying the barcode or QR code.

Why is the Justice Department suing Live Nation? ›

The Justice Department, along with 30 state and district attorneys general, filed a civil antitrust lawsuit against Live Nation Entertainment Inc. and its wholly-owned subsidiary, Ticketmaster LLC (Live Nation-Ticketmaster) for monopolization and other unlawful conduct that thwarts competition in markets across the ...

What is the DOJ case against Ticketmaster? ›

Attorney General Merrick Garland announced Thursday that the Justice Department is suing Ticketmaster and its owner, Live Nation Entertainment. The companies are accused of running an illegal monopoly over live events in America and squelching competition.

Has anyone ever gotten a refund from Ticketmaster? ›

Purchased tickets through Ticketmaster are non-refundable. This also applies when you have chosen Klarna as payment method. If the event is cancelled, the ticket is refunded according to the promoter's guidelines and within 60 days after the date of the event. The service charge is not refundable.

Can I see Live Nation tickets on Ticketmaster app? ›

If you bought your tickets online at Livenation.com, they will automatically appear in your account. How to view your tickets on the Ticketmaster app: Sign into your My Account. Tap My Events.

Can I use my Ticketmaster gift card on Live Nation? ›

Gift Cards may be used toward the purchase of tickets sold through the Ticketmaster and Live Nation websites and mobile apps. However, Gift Cards cannot be used for certain types of tickets or tickets to certain types of events. Gift Cards cannot be used toward the purchase of Fan-to-Fan resale tickets.

Is Live Nation password same as Ticketmaster? ›

Live Nation Presale

You use the same sign-in details from your Ticketmaster account to sign into Live Nation.

What company owns Ticketmaster? ›

Ticketmaster, part of Live Nation Entertainment, is the world's largest ticketing services company. The company generates revenue from fees on ticket sales, as well as artist promotion and venue management.

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